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Advantages

The advantages for you

As the European travel market leader, it is our aim to meet the highest expectations in the subject of car rental, too.

Top insurance with fully comprehensive cover incl.

With our comprehensive insurance package you will benefit from the following advantages in all countries except Cuba:

Our fully comprehensive cover

is either without excess
or inclusive reimbursement of excess
Vehicle theft protection
damage to wheels, glass, roof and underbody
Costs for loss of or damage to the car key and/or vehicle documents
Theft of or damage to the car radio and navigation system provided by the supplier as a result of a burglary
Towing costs as a result of an accident or technical breakdown
Any claims handling fees that may apply

Liability insurance incl.

Liability insurance covering personal injury, damage to property and financial loss to third parties (more ►information)

Transparency of prices and insurance

You should know exactly what costs will be incurred before booking. That is why we keep all price components in the booking process transparent and keep our rental conditions short. Please take note of our comprehensive insurance and inclusive services, such as free additional driver!

Unlimited free mileage

All vehicles are supplied with unlimited mielage. There are, however, a few exceptions in Israel, Australia and Germany.

In Germany we offer vehicles with unlimited free mileage or with 300 km per day. Please select the desired service package in the booking process.

Free cancellation & amendment

Be flexible with TUI CARS: Amend or cancel your rental cars and motorbikes up to 24 hrs before rental free of charge (except with Go North in Alaska).
Please use our ►Service to cancel the rental car you have booked on www.tuicars.com.

Beside please feel free to send us an e-mail and contact our service-center: service@tuicars.com

Customer friendly fuel arrangements

You pick up the car with a full tank and return it with a full tank. A deposit must be paid as security.

Second driver free of charge

With many partners we have arranged a free additional driver for you. For rentals you save extra costs for an additional driver around the Mediterranean sea and in many other countries. Here you will find an overview of all participating car rental partners.

TUI crisis management

SMS Assistant on request and professional crisis management.

Benefit for holders of the TUI Card und GuteREISE Card

Pay for your rented car from TUI CARS using your TUI Card or GuteREISE CARD and save immediately: For a 7-day rental period you pay the price for just 6 days and if you rent the car for 14 days you pay the price for 12 days (max. of 2 days free).

Money Back Guarantee

Should our services, contrary to expectations and described in the voucher, not be met, you will get the full rental price refunded if the rental station is not able to remedy the situation within 24 hours (you have to report the problem within 24 h). Your statutory rights are not affected of course by this warranty.

Other services we provide

Recognised partners worldwide

We work together throughout the world only with recognised rental car providers. Our top partners include Europcar, Hertz, Alamo, Avis, Sixt and many more.

Online-Check-In

Take the opportunity and check in directly with our partners to save time when picking up your rental car. Our partners OK Rent a Car, Hertz & Thrifty Greece and Alamo USA & Canada.

Free hotel delivery possible

In many destinations you can have the car delivered free to the hotel.

Choose where to return the car

You can generally return the vehicle to another town in the same country or on the same island, sometimes free of charge. Please read the terms of rent for further informations.

24 h emergency service

Generally our partners offer an emergency service that you can contact around the clock. Please notify the police immediately in the event of an accident and make sure that a police report is prepared. When you return the vehicle the rental company will prepare a damage report, which has to be signed. Refer to your travel documents for further information.

Return of vehicle outside of opening hours

Picking up the vehicle outside of opening hours is often possible for a service charge, which is payable at the place of rental. Please refer to the details given in the respective rental conditions. Returning the vehicle outside of opening hours is generally also possible; please ask about the options for returning the vehicle when you pick it up.